You can’t open Vegas on PokerStars and there are problems with casino operation in a poker-room? Then this article should help you.
The main problems users complain about in the network are the lack of the casino in a lobby of the poker-room and problems when launching Casino PokerStars.
If you don’t see the Casino tab in the lobby of the poker-room, first of all, make sure that you have installed a full version of PokerStars.exe with an option to play for real money.
The buttons of "Casino" and "Vegas" can also disappear during an authorization in a client.eu (it may happen when downloading the client via VPN).
Install or update an application of PokerStars.com.
If you have installed the right client, then go to "Settings" - "Lobby" - "Lobby Display" and put a tick next to "Show Casino & Vegas Games ".
If the slots do not open on PokerStars and a red window with a warning "Page is not available" pops up - then, most likely, the Casino is blocked by your provider. It may also appear as a security warning, white screen, etc.
Read also: Solving a problem with the operation of a client if PokerStars do not open (app crash PokerStars)
First of all, you need to determine the root of the problem, thus let's move from simple to more complicated in order to understand why the Casino has stopped to open on PokerStars. Before implementing all of the following manipulations, close the client of the poker room.
In Google Chrome and Opera, for example, go to a menu of "History" - "Clear History", put a tick next to "Clear the cache".
To clear the cache and temporary files on the computer, you need to click on a disk C icon in a window of "My Computer" with a right mouse button. In an open menu of "Properties", select "General" - "Disk Cleanup". Mark with the tick only "temporary files" and "temporary Internet files", then click on "Ok".
Be careful when cleaning the cache in order not to delete important information along with the unnecessary files.
You can delete cache of the poker room itself in a PokerStars folder which is usually located in the folder of "AppData" - "Local" on a selected user when installing on disk C. To clean the cache of the poker-room, delete the "ImgCache" folder.
Add the following addresses at the end of existing text after a paragraph of this file:
The list of IP-addresses of Casino may be changed and complemented, so follow the updates.
A solution to the problem is similar if Vegas-games do not open on PokerStars.
If none of the above has helped to correct the error in the operation of Casino, then we recommend changing a provider and contacting a support service of the poker room.