After PokerStars updating, many users of the poker-room faced the problem of a sudden work stoppage of the client.
The PokerStars application has started to freeze and shut down during the game showing the window with the following error: "PokerStars Client Software (APPCRASH) program work has been stopped".
Pokerstars support service has been repeatedly informed about this problem and its representatives assure that they are working on elimination all the possible reasons for the glitch.
In most cases, the cause of the incorrect work of the application is the damage to the user.ini file in the PokerStars settings.
Currently, the support service of the poker-room offers users to solve the problem of involuntary closure of the PokerStars client in the following way:
Pay attention that after this file is deleted, all your settings in the application will get back to default position, thus you will need to set them again yourself.
Some users had problems with Hold'em Manager operation after deleting the User file but this problem is also promised to be fixed.
There are two ways to find User or User.ini file on PokerStars.
The first way:
The second way (in case you cannot open PokerStars):
A popup window will be opened in front of you:
It is important the PokerStars program to be closed while doing these actions with User file.
These simple actions will help you to fix the operation of the PokerStars program. Many players pointed out that after the implementing of above actions the PokerStars application started to work correctly and only some users had problems with the operation of the supportive software.
If offered actions don't help to fix the problem, you should contact the support service of the poker-room (firstname.lastname@example.org) and send them a copy of log-files. It's also worth clarifying whether you use off-site program software (poker soft) for playing on PokerStars and what exactly.