Verification on PokerStars is the most important stage in a player’s identity check process. In order to withdraw funds from the account and be a full-fledged player of the room, you need to verify your account. We recommend you to pass the identity check right after the registration.
The security service will require you two main documents to verify your identity:
Scanned copies or photographs of your documents must be of good quality, readable and non-blurry (clear). You need to send the documents by e-mail to email@example.com. Usually, the verification process should not take you much time, but in some cases, it may take several days.
We’ve selected the four most common questions from users who faced the verification process on PokerStars.
I won $500 in the tournament yesterday. I wanted to withdraw the money but got a refusal. What documents do I need to upload? How to verify PokerStars account?
Most likely you've faced this problem due to the fact it was the first time you made cashout on PokerStars. If this is the case, then you need to send the documents, which we described above, to firstname.lastname@example.org.
How long does it take to get a response from the support service?
The terms of verification depend on the quality of your documents and the number of employees working online. Most often the customer support responds within 24 hours.
What document do I need to send if all the payment bills are issued in the name of my wife?
In this case, you need to ask the bank for an extract on your account and send it to the support.
What should I do if I am registered in an apartment, but I am not its owner?
There are no difficulties; in this case, it's enough to send scanned copies of your registration.